Terms and Conditions of Use

Booking Information

Concert tickets can be booked online via our website, where payment must be made using debit or credit card.

You will receive confirmation of your booking via email. We will not be distributing any physical or e-tickets, but our front-of-house team will have a record of your booking.

Online booking closes at 9am on the day of each concert. There may be further tickets available on the door, but we cannot guarantee this.

Refunds

Once purchased, tickets to any event in the Festival will be refundable only if the event has to be rescheduled or cancelled.

On The Day

Ticket-holders do not need to bring anything with them on the day, as our front-of-house team will have a record of your booking.

For concerts, doors will open 30 minutes before each performance.

Audience members arriving late will be asked to wait until a suitable moment in the programme before entering. If you arrive late, you must follow the directions of the Front of House manager.

All concerts will last roughly one hour, with no interval.

Social distancing of minimum 1 metre will be ensured between households in the audience.

For Covid-safety reasons, we will not be serving refreshments at any Festival events.

You must not attend any Festival event if, on the day of the event:

The Festival reserves the right to refuse admission to any ticket holder in reasonable circumstances including, but not limited to, instances where the ticket holder breaches these Terms & Conditions, disrupts other audience members’ enjoyment, or does anything that the Festival team considers to be unacceptable behaviour, taking health & safety, environmental and security concerns into account.

Accessibility

We regret that not all our venues are wheelchair accessible. Please see individual event listings for venue-specific accessibility information.

We ask that concertgoers inform us in advance if they require wheelchair access. There is an option for this in the online checkout process.

Other Terms

The Festival reserves the right to change or cancel the advertised programme and/or artists due to unforeseen or unavoidable circumstances beyond our reasonable control. Any changes of this sort will be posted on our website, and we will endeavour to inform ticket holders in advance, if practicably possible.

The Festival cannot accept any liability for any accident or injury incurred while attending activities held during the Festival period or at other times.

We are happy to display publicity materials from other organisations at our events, but this must be by prior arrangement with the Festival Manager.

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